SCOPE OF WORK: Provides general clerical and customer service support to prospective and current students regarding admissions, registration, financial aid and student account/payment policies and processing through Lakes Region Community College’s Welcome Center. This position will report to the Director of Admissions and Enrollment. This is a year-round position working 25 hours per week non-benefitted. Interested applicants should apply via our website at https://www.lrcc.edu/about/employment-opportunities/

ACCOUNTABILITIES:

Acts as the first point of contact for college campus through walk-ins, phone and email general inquiries.

Provides a welcoming and supportive environment for students and guests of the college.

Assists prospective and current students with basic admissions, financial aid, registration/enrollment, and billing questions and makes referrals for advising, counseling and other college services, as maybe needed.

Provides support and instructions to students on the proper usage of Web tools including but not limited to Target X applications, Student Information System (SIS), email, online payment plans, FAFSA, Navigate and Canvas.

Acts as the first point of contact for student financial aid inquiries; handles all financial aid inquiries addressed to the college website and dedicated voicemail.

Assist students with the completion of FAFSA, payment plans, scholarships, and applications as needed.

Works collaboratively and refers complex financial aid, admissions, student payment or registration matters to the appropriate CCSNH and college resources for resolution.

Provides general clerical and technical support including filing, data entry, and tracking student documents related to admissions, registration, financial aid and billing, utilizing SCT-Banner and other MS software products.

Connects students and provides assistance scheduling appointments for campus tours, admissions meetings, open houses, orientation and enrollment/onboarding meetings.

In coordination with Director of Admissions and the Admissions Recruiter, may send communication emails and messages to prospective students following prescribed procedures and communication plans.

Assists with the planning of and participation at college events such as open houses, orientations, and other recruitment events.

Maintains knowledge/function of other administrative offices and college departments.

Complies with all college, system, state and federal rules and regulations.

Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: High School diploma or equivalent credential. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Five years of experience in administrative support, customer service and/or data processing. Each additional year of approved work experience may be substituted for one year of required formal education.

PREFERRED QUALIFICATIONS: Associate’s degree. Extensive experience in the use of databases and PC-based software, including MS Office Suite and Banner, preferred. Experience working within financial aid.

RECOMMENDED WORK TRAITS: Knowledge of modern office practices, procedures and equipment. Knowledge of English, spelling and arithmetic. Knowledge of the procedures and practices involved in interviewing. Knowledge of office record keeping and reporting. Knowledge of the regulations pertaining to departmental programs. Knowledge of the principles and practices of public administration. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to exercise sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to make decisions based upon fact-finding interviews within the parameters of the rules and policies of the college. Ability to meet with clients and explain programs sponsored by the department or college in which the position is located. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

All offers of employment are contingent upon the successful completion of the required background check.