SCOPE OF WORK: Provides general clerical and customer service support to prospective and current students regarding financial aid and student accounts, admissions, registration, and payment policies. This position shall report to the Vice President of Student and Community Affairs at NCC.

ACCOUNTABILITIES:

• Provides a welcoming environment for all students and guests of the college. Assists prospective and current students with basic financial aid, billing policies and processes, admissions, and registration; makes referrals for advising, counseling, and other college services as may be needed.
• Acts as the first point of contact for student financial aid inquiries and handles all financial aid inquiries addressed to the college website and dedicated voicemail.
• Assists students with the completion of the FAFSA and other required forms and provides assistance on the proper usage of Web tools including but not limited to SIS, email, online payment plans, FAFSA and Canvas.
• Advises students, families, and the college community about certain financial aid policies and procedures.
• Assists with the onboarding of students who receive a Federal Work Study award.
• Regularly communicates with CCSNH financial aid office and maintains currency with federal and system financial aid policies and practices.
• Assists in the processing of admissions documents and information.
• Assists with recruitment efforts including scheduling High School visits, organizing and scheduling program information sessions; maintaining promotional materials, mailings, post cards, letters to applicants; and engaging in outreach efforts with applicants through letters, phone calls, email, text, etc.
• Maintains and updates database of current and potential students.
• Attends workshops, seminars, and conferences for professional development.
• Complies with all system, college, state and federal rules and regulations.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associate’ degree from a recognized college or university. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Two years’ experience in a business and/or education environment with experience in administrative or technical support, providing information to others and/or customer service. Each additional year of approved experience may be substituted for one year of required formal education.

DESIRED QUALIFICATIONS: Experience in an academic institution. .

RECOMMENDED WORK TRAITS: Strong computer skills and experience with Microsoft Office products. Knowledge of record keeping and reporting. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to exercise sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to meet with students and the public and explain programs sponsored by the college. Ability to present ideas clearly and effectively orally and in writing. Ability to establish and maintain effective working relationships. Strong organizational skills and ability to complete tasks accurately and within established timelines. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.

The Community College System of NH does not discriminate in the administration of its admissions and educational programs, activities, or employment practices on the basis of race, creed, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, military, veteran, or marital status.

Further information about this position may be obtained by contacting Catherine Barry, NCC Human Resources Officer at NCCHR@ccsnh.edu.

All offers of employment are contingent upon the successful completion of the required background check.