COPE OF WORK: To provide administrative support for the dental clinic office to include the coordination of Medicaid processing and documentation. This position shall report directly to the Dental Department Chair at NHTI, Concord’s Community College.

ACCOUNTABILITIES:

• Oversees the Medicaid processing and record keeping for the dental clinic office.
• Provides program information and guidance to clinic clients and other interested parties.
• Provides general support for the Dental Clinic Manager, Clinic Office and ADED students.
• Monitors and supports student activity in the Dental Clinic Office to include modeling professional behaviors expected in a dental office with patients, colleagues, and staff.
• Performs data entry duties and maintains information into dental software program.
• Maintains confidentiality of client and ADED student record and complies with regulations including, but not limited to HIPAA and FERPA.
• Schedules appointments for the Medicaid clinic and dental hygiene clinic, as needed.
• Manages computerized records and forms to include importing and exporting of records and encrypted emails.
• Maintains an understanding of funding contracts, modifiers, and fee schedules.
• Verifies patients' benefits eligibility and coverage and ensures all claims are processed in a timely manner according to state, federal and funder guidelines.
• Complies with all System, College, State and Federal rules and regulations.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: High school diploma or equivalent credential. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Five (5) years of experience in office or administrative support, preferably within a dental or medical office.

DESIRED QUALIFICATIONS: Competency in New Hampshire Medicaid authorization, billing, and coding. Strong interpersonal and communication skills. Computer literacy. Ability to comply with all regulatory standards. Conscientious attention to detail and accuracy. Strong organizational and time management skills, with an ability to manage multiple tasks and priorities.

RECOMMENDED WORK TRAITS: Knowledge of operations within a dental practice. Knowledge of modern office practices, procedures, and equipment. Knowledge of office record keeping and reporting. Knowledge of the regulations pertaining to departmental programs. Ability to analyze/solve problems and work in a fast-paced environment. Ability to contribute to the development of sound operational procedures. Ability to make sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to meet with clients and explain programs sponsored by the college. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships and to work in a team environment. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

License/Certification: None required.

DISCLAIMER STATEMENT: The supplemental job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

Notice of Non-Discrimination: The Community College System of New Hampshire is an equal opportunity employer. The Community College System of NH does not discriminate on the basis on race, creed, color, religion, national or ethnic origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, or military, veteran, or marital status.