Community College System of NH

IT Technician (Technology Support Specialist I)

Hourly Salary Range - $22.66 to $26.29

SCOPE OF WORK: Performs technical and administrative duties involving the maintenance and support of computer software, hardware, and telecommunications networks for the students, faculty and staff at Great Bay Community College (GBCC) and provides online/remote helpdesk support for all CCSNH colleges. This position shall report to the CCSNH Regional College IT Director and will be located at GBCC.

ACCOUNTABILITIES:

• Provides Help Desk support to faculty, staff, and students related to computer hardware, peripherals, networks, operating systems and software applications as needed, including access to the Learning Management System, Student Information Systems and other instructional applications and technologies.
• Maintains and troubleshoots problems with printers and other devices on campus.
• Assists with the management and maintenance of computers on the campus’ network, setting up new hardware, installing and updating software, troubleshooting, and resolving problems.
• Provides remote support for all CCSNH colleges through an online based ticket submission for specified functions such as MFA, password reset, general login and browser issues.
• Contributes to the management of user client connections to the local area network, wireless network and assists in the troubleshooting of connections to servers and the email system.
• As needed, helps to manage and maintain the GBCC photo ID system in conjunction with the printing solution.
• Analyzes and evaluates user issues, and training, works with other I.T. staff to develop and provide recommendations for updating and/or modifying training.
• Participates in the development and maintenance of documentation for all help desk processes and procedures.
• Provides technical support and training for campus Hyflex videoconference systems, Telecom phone system, wired and wireless network, audio visual systems in classroom and other meeting spaces on campus
• Works in collaboration with all CCSNH IT Staff.
• Complies with all system, college, state and federal rules and regulations.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associate’s degree from a recognized college or technical school.

Experience: No experience required. Each additional year of approved work experience may be substituted for one year of required formal education.

Licensure/Certifications: Valid License or access to transportation for Statewide travel.

Special Qualifications: None

RECOMMENDED WORK TRAITS: Knowledge of the principles of systematic problem solving and the fundamentals of information processing. Knowledge of current computer hardware and software. Ability to make oral and written reports. Ability to establish and maintain effective working relationships with associates and personnel of user agencies. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college’s appointing authority.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.

Notice of Non-Discrimination: The Community College System of New Hampshire is an equal opportunity employer. The Community College System of NH does not discriminate on the basis on race, creed, color, religion, national or ethnic origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, or military, veteran, or marital status.